Dot Health

Dot Health Support

If you have requested your records and haven't received them in over 30 days

Provider sent me an invoice for my records request

What kind of providers can I access records from?

Can I request records from LifeLabs or other laboratories?

Who do I request records from if I've visited a clinic within a hospital? 
The specific clinic or the hospital?

If I visit a family health team, should I make a request for the clinic or the doctor?

My doctor doesn't work out of a clinic. Can I still request records from them?

My provider isn't listed. How can I add it to your list of providers?

How can I tell which records I have? Is there a way to search for records?

I would like to request records exceeding two years

What do my records look like before they're posted? What do you do with them after?

How to re-request records and receive updated personal information.

Can I download my records on web or mobile app?

Can I delete a record or multiple records? How?

Find answers and get help from Intercom Support and Community Experts

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