Dot Health

Huda Idrees

Dot Health Support

Using Dot Health

How do I know when my request has been sent?

If you have requested your records and haven't received them in over 30 days

My records haven't come in - what do I do?

Provider sent me an invoice for my records request

What do I do if my provider sends me an invoice?

Requests

What kind of providers can I access records from?

Provider types

Can I request records from LifeLabs or other laboratories?

Laboratories

Who do I request records from if I've visited a clinic within a hospital? 
The specific clinic or the hospital?

Clinics within hospitals

If I visit a family health team, should I make a request for the clinic or the doctor?

Family Health Teams

My doctor doesn't work out of a clinic. Can I still request records from them?

Requesting records from doctors

My provider isn't listed. How can I add it to your list of providers?

Can't find my provider

Providers

Types of records

How can I tell which records I have? Is there a way to search for records?

Navigating my records

I would like to request records exceeding two years

Can I request records older than two years?

What do my records look like before they're posted? What do you do with them after?

What records look like

Record format

How to re-request records and receive updated personal information.

Will my records be automatically updated?

Can I upload records myself?

Can I download my records on web or mobile app?

Downloading records

Can I delete a record or multiple records? How?

Deleting records

Records

Family/dependents

Family and Dependents

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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