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What does each request status mean?
What does each request status mean?
Dot Health Support avatar
Written by Dot Health Support
Updated over a week ago

The request status will show you where we are in processing the request.

Following is what each request status means!

Request Status

What It Means


A request has been made by a member

Awaiting Consent

We are waiting on the patient's consent


Patient consent has been received, and your request has been sent to the institution


We have either 1. received an invoice from the hospital, or better

2. received the record and are in progress uploading


Your request has been completed


The request and associated records have been archived and are no longer available to view


There were no eligible records to retrieve

Additional information needed

We need further information to further proceed with the request


When the request is canceled due to the user not giving authorization

Please reach out to your account manager if you have any additional questions or concerns.

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