If you're having trouble requesting records, creating a profile, or something else related to using Dot Health, you will probably find an answer in our troubleshooting FAQ category.

Please try the following fixes to restore connectivity. 

If you're using the mobile app, try...

  • Updating the app in the app store/Google Play
  • Signing out and signing back in 
  • Exiting the app and opening again

If you're using the web app, try...

  • Clearing your cache
  • Using a different web browser (ie. Google Chrome, Firefox, Safari, Internet Explorer)
  • Signing out and signing back in

If you've tried the above and are still having trouble, please send us a note at care@dothealth.ca with the issue you're experiencing and we'll get right on fixing it for you! 

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