After you've made a request and signed the consent form, we submit your request right away. Once it's been sent, health institutions have up to 30 business days to follow up with the request, which sometimes means just sending us an invoice. Once we have received the invoice, we will pay the invoice in 1-2 business days. After we have sent payment, providers have another window of 30 business days to turn around your records. Please expect a total of about 30-60 days to receive your records once you have made the initial request. We appreciate your patience!
We work hard to get your records as quickly as possible. We have a team of staff that call, email, and pay invoices for your health data. Some requests take a day or two; others will take several weeks.
We know how valuable it is to have your health information, and we promise to keep following up on all of your requests.