After you've made a request and signed the consent form, we submit your request right away.  Once it's been sent, health institutions have 30 days to follow up with the request, which sometimes means just sending us an invoice. 

We work hard to get your records as quickly as possible. We have a team of staff that call, email, and pay invoices for your health data. Some requests take a day or two; others will take several weeks. 

We know how valuable it is to have your health information, and we promise to keep following up on all of your requests. 

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