How do I know when my request has been sent?

Written by Carla V
Updated over a week ago

My records haven't come in - what do I do?

If you have requested your records and haven't received them in over 30 days

Written by Huda Idrees
Updated over a week ago

What do I do if my provider sends me an invoice?

Provider sent me an invoice for my records request

Written by Huda Idrees
Updated over a week ago

Can I request records older than five years?

I would like to request records exceeding five years

Written by Carla V
Updated over a week ago

Provider types

What kind of providers can I access records from?

Written by Carla V
Updated over a week ago

Laboratories

Can I request records from LifeLabs or other laboratories?

Written by Carla V
Updated over a week ago

Clinics within hospitals

Who do I request records from if I've visited a clinic within a hospital? The specific clinic or the hospital?

Written by Carla V
Updated over a week ago

Family Health Teams

If I visit a family health team, should I make a request for the clinic or the doctor?

Written by Carla V
Updated over a week ago

Requesting records from doctors

My doctor doesn't work out of a clinic. Can I still request records from them?

Written by Carla V
Updated over a week ago

Can't find my provider

My provider isn't listed. How can I add it to your list of providers?

Written by Carla V
Updated over a week ago

Types of records

What kind of records do you store?

Written by Carla V
Updated over a week ago

Navigating my records

How can I tell which records I have? Is there a way to search for records?

Written by Carla V
Updated over a week ago

What records look like

What do my records look like before they're posted? What do you do with them after?

Written by Carla V
Updated over a week ago

Record format

Why do all of my records look different?

Written by Carla V
Updated over a week ago

Will my records be automatically updated?

How to re-request records and receive updated personal information.

Written by Dot Health Support
Updated over a week ago

Can I upload records myself?

Uploading already retrieved records.

Written by Carla V
Updated over a week ago

Downloading records

Can I download my records on web or mobile app?

Written by Carla V
Updated over a week ago

Deleting records

Can I delete a record or multiple records? How?

Written by Carla V
Updated over a week ago

Family/dependents

Can I get records for my parents? Kids?

Written by Carla V
Updated over a week ago