Yes, we do facilitate requests exceeding the previous five years. 

Many providers archive records off-site older than five years and charge additional fees for archive retrieval. However, we know how important these records can be to you. As such, Dot Health offers the option for our users to cover the additional fees so you can still get access to your records. Upon receiving payment for the remainder amount, we will proceed with the request process.

If you'd like to request records exceeding five years, the process looks like this:

  1. Contact our support team and let us know which provider you'd like to receive older records from, and the window of time you'd like access to.  
  2. Regardless of if you've already made your request in-app, our team will follow up with an email including both the original invoice and a link to our secure online payment page. We use Stripe to process payments. 
  3. Once receiving payment, we will take it from there! Please note that off-site archival requests tend to take a little longer, anywhere from 60-90 days. 

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